Terms of Service

The agreement

These terms are between you, the business using KnocklyKnocks, and [operator not configured]. Using the product means accepting them.

What KnocklyKnocks does

KnocklyKnocks finds businesses that may want what you sell, researches each one from public sources, writes outreach for you, sends it from your own connected mailbox, and organises calls and visits for the ones who do not reply. It writes one email per business. Anything after that is a reply you send yourself, from your own mailbox.

It does not guarantee replies, meetings, or customers. Cold outreach typically produces a small number of responses from a large number of messages, and results depend on your offer, your list and your market far more than on the software.

You are the sender

This is the most important term here. Email goes out from your mailbox, under your name, with your postal address in it. Legally and practically, you are the sender. KnocklyKnocks is the tool you used.

You are responsible for:

• Reading drafts before approving them. Every message is written by a language model and can be wrong about a business.
• The truth of what you claim. KnocklyKnocks repeats the offer and proof points you enter. If you say you work with a customer you do not work with, that is your statement, not ours.
• Complying with the law where you and your recipients are, including CAN-SPAM in the United States and equivalent rules elsewhere.

KnocklyKnocks enforces several of these mechanically and will refuse to send without them: a postal address on your account, a working one-click unsubscribe in every message, an immediate stop for anyone who opts out, and a refusal to email departments that cannot buy, such as recruiting or webmaster addresses.

What you must not use it for

• Contacting consumers at home. KnocklyKnocks is for business-to-business outreach, and its compliance model assumes that.
• Uploading a purchased or scraped list of people who never had any relationship with you.
• Anything unlawful, deceptive, or designed to impersonate somebody else.
• Bypassing the unsubscribe mechanism, the sending caps, or the approval step.

Accounts doing any of this will be suspended, because one sender behaving badly damages deliverability for everyone on the platform.

Texts and calls are yours to send

KnocklyKnocks writes text messages and builds call lists, but never sends a text or places a call itself. You send those from your own phone. This is deliberate: automated commercial texting carries significant legal exposure in the United States, and the product is built so you stay on the right side of that line.

Your data and your account

Your leads, drafts, offer wording and buyer types are yours. You can delete individual leads yourself from the dashboard at any time.

You can download every lead in your workspace as a CSV at any time, from Your data on the dashboard. It includes the contacts found on each prospect's website.

Closing your account is a request rather than a button, made from the same place, and it is handled within 30 days. It is done by a person because it has to remove your leads, drafts and Google connection while leaving the two records below intact.

Deletion covers everything except the audit log and the suppression list, for the reasons described in the Privacy Policy.

You grant KnocklyKnocks permission to process that data solely to run the product for you. It is not used to improve the product for anybody else, sold, or used to train models.

Third-party costs and availability

KnocklyKnocks depends on Google, Anthropic, Supabase, Clerk, Vercel, AWS and Sentry. If one of those is down, degraded, changes its terms, or withdraws access, parts of the product stop working. Google in particular controls access to Gmail and Calendar and can revoke it.

The service is provided as it is, without warranty. It is not guaranteed to be available continuously or free of errors.

Payment

KnocklyKnocks is not currently charged for. When paid plans are introduced, pricing and billing terms will be published here and existing users will be told before any charge is made.

Ending it

You can stop using KnocklyKnocks at any time. To close the account and have the data removed, use Close account under Your data on the dashboard. It is handled within 30 days.

We may suspend an account that breaks these terms, that damages platform deliverability, or that we are legally required to suspend. Where the reason allows it, you will be told why and given a chance to fix it.

Liability

To the extent the law allows, liability is limited to the amount you paid for KnocklyKnocks in the twelve months before the claim. Since nothing is currently charged, that amount is presently zero. This does not limit liability for anything that cannot be limited by law.

Governing law and contact

These terms are governed by the laws of the State of Utah. Questions go to pivotngoyb@gmail.com.